Does your chimney need maintenance or maybe some repair or renovation work? If so, you may find yourself struggling when it comes to picking a company you can trust. Fortunately for folks in the Capital District area, as well as the Hudson Valley region, Northern and Central New York, and Western Massachusetts, Northeastern Chimney can provide the care you deserve for the long haul.
Why rely on us for all of your chimney and fireplace-related needs? Here’s just a few reasons why customers continue to turn to us time and time again.
1. We are CSIA Certified & We Train Year Round
Out of all the chimney companies in the area, we are confident that we’re the most experienced and that we have the most employees with a CSIA certification. We don’t simply slap a certification on one sweep, then claim it for our entire company. It’s vital to us that all of our employees are as knowledgeable as possible, so education is always a top priority!
We have over 400 hours of video training that we utilize to better serve our communities, and we know that the more time we put in, the better we can serve our loyal customer base. And you can bet there isn’t much we haven’t seen. In fact, over half of our crew members have been with the company for at least 8 years, so you won’t have to worry about a lack of knowledge or consistency.
The fact is that we’re in a trade that is always evolving and improving. Being up-to-date on any advancements or new technologies is a must, and it could make all the difference when it comes to the safety and structural integrity of your system.
Needless to say, when hiring a team of experts, checking for that CSIA certification is a must. And when it comes to resolving your chimney woes, our sweeps will always know the smartest and most efficient way to approach the situation.
2. We Focus on the Needs of Our Customers
We’re in this line of work because we care about keeping our customer base as safe and as satisfied as possible. A faulty chimney will not only affect the aesthetic of a home, but also threaten the safety of those within it. Cutting corners and taking shortcuts simply isn’t an option, and it’s certainly not a risk we’re willing to take with the neighborhoods we serve.
When you hire us, you’ll be working with a team that is clean, orderly, and adheres to strict guidelines and ethical standards. We will always strive to put your needs first!
In the end, without happy customers, we don’t have a business. In order to continue doing what we love, we need our clients to feel as satisfied and comfortable as possible, and you can bet we’re taking every precaution to keep you safe and healthy throughout this pandemic.
Are there any further steps you’d like us to take before entering your home to ensure your safety? Please let us know! We do everything we can to accommodate the varying needs of our customer base.
3. Our Reviews Speak for Themselves – Check Them Out!
One modern advantage that many neglect to take advantage of is browsing online reviews. If you’re wanting to know how other customers fared with a company you’re considering, just do a quick Google search, and you’ll be left with hundreds (sometimes thousands) of encounters to go through.
Reading reviews not only gives insight into how good or bad the customer’s experience was, but also into how the business handles situations where a customer was upset or displeased. If they’re able to resolve the dispute in a professional manner, this says a lot about both their communication levels and their overall business model!
We’re proud of our many positive reviews, and our long list of repeat customers can tell you that we consistently provide the high quality care they deserve. Rely on us once, and you won’t want to turn anywhere else again – we’re happy to be your one-stop-shop for all things chimney!
4. We’ve Been Serving Our Community for 30 Years
We’ve been serving citizens of Albany, Troy, Poughkeepsie, Saratoga Springs, and the many towns and cities surrounding for 30 years now, and we don’t plan on stopping any time soon. Unlike other companies that work from home and constantly forward you to a voicemail box, we have a physical location in Selkirk, and our crew is available to take your calls as they come in, ensuring your questions and inquiries are answered as soon as possible.
When it comes to the safety, value, and overall aesthetic of your home, skimping on care is never the route to take. This is your space, and you’re entitled to the best care possible! That’s why we urge all homeowners in the area to turn to us for it all. You won’t be disappointed!
Call today to set up your inspection before the holidays arrive in full swing. We’re ready and eager to speak with you soon!